What can be returned?
- Products that are unused.
- Products that are new and show no signs of wear to either the product or the packaging.
- Incorrectly sent or faulty items.
When do items need to be returned by?
Products must be returned within 30 days of receiving the item.
Where do items need to be returned to?
All returns must be sent to;
Planett Pty Ltd
200 Canterbury Road
How do I return items?
To return, simply use your local post office service or freight company. Items must be packaged securely and well protected. Items damaged in transit back to us will not be exchanged. Please include your name and a copy of the original invoice. Simply write on the invoice how you want us to do the exchange.
All returned items must include original, undamaged packaging materials with the return and all tags still on so that we can resell the item. Not meeting this condition will result in the items not being accepted for returns.
Will I be charged for returns?
If the return reason is valid, we will cover the cost of returns once we have received the item back for checking. Valid reasons include: wrong clothing or size, incorrectly supplied products and faulty products. We will cover the cost of standard shipping costs and not express or freighted deliveries.
Change of mind on the product or colour is not covered by us and you will have to pay for shipping both ways.
We do accept returns from orders shipped internationally. Customers are responsible for covering all return shipping costs, and all conditions above as to the state of the goods and packaging apply. Please contact us prior to sending back a return from outside Australia.
Once the return is received we will dispatch the replacement product or you will be given store credit to use online. Your return will be processed within 2 business days of the item returnign to us.
Do you offer refunds?
Refunds are only available on faulty, damaged or incorrectly supplied items. In other cases returns will be issued with either a replacement item or store credit which you can use at a later date.